Content designer and writer
I'm an inclusive, user-centered designer: I make complex services simple and concise.
I believe clear, well-structured content is the foundation of good digital design.
If you are interested in how I work, read UserZoom's interview with me.
Currently working on the NHS App.
Designed Income Tax and VAT services for 'Making Tax Digital for business'.
Designed multi-factor authentication system to replace Government Gateway.
The Co-operative Bank
Re-designed their business banking site. Co-designed smile.co.uk.
I have written features and reviews for major publications, including:
- The Guardian
- The New Yorker
- The Atlantic
- The Economist
My writing has been translated into Japanese and Arabic. And I once lectured the poet Paul Muldoon on his own poetry.
Read my articles